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Old 28 November 2017, 12:48
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Jimbo Jimbo is offline
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Outlook Shared Mailbox SOP

Does anyone have a SOP, guide or consolidated best practices for incorporating an outlook shared inbox into a small team's workflow? Many google results come back IT teams using it as a way to handle tickets, but I am interested in using it to sync multiple employees who have shared responsibilities on projects as well as the calendar and/or task functions.

Many thanks.
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Old 8 December 2017, 18:57
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Cargo Cargo is offline
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One simple trick I have used is to have a category colors assigned to a specific persons and then when an email is read and task undertaken that category(color tag) is applied. This can carry through to tasks and calendar items as well. The downside is anyone can change the category if they want to dodge an issue. This worked great for my 3 person team.
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Old 13 February 2018, 22:32
Bushman23 Bushman23 is offline
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Quote:
Originally Posted by Jimbo View Post
Does anyone have a SOP, guide or consolidated best practices for incorporating an outlook shared inbox into a small team's workflow? Many google results come back IT teams using it as a way to handle tickets, but I am interested in using it to sync multiple employees who have shared responsibilities on projects as well as the calendar and/or task functions.

Many thanks.
Not to go all necro-post but I know a guy who loves color coding the ten different calendars he manages on outlook. Oh, and he also likes peanut M&M's and talking loudly to people on speaker phone.....
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Old 13 February 2018, 22:38
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Jimbo Jimbo is offline
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Quote:
Originally Posted by Bushman23 View Post
Not to go all necro-post but I know a guy who loves color coding the ten different calendars he manages on outlook. Oh, and he also likes peanut M&M's and talking loudly to people on speaker phone.....
He sounds like the kind of go-getter I could learn a lot from. I am willing to bring a variety of M&Ms, please PM me his contact info.
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“It's not a good idea to allow an unknown enemy force to attack your compound. Ever, really.” -MixedLoad

"When the going gets weird, the weird turn pro." -HST

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Old 13 February 2018, 22:41
Bushman23 Bushman23 is offline
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He sounds like the kind of go-getter I could learn a lot from. I am willing to bring a variety of M&Ms, please PM me his contact info.
Oh, he is something. Go getter isn't really how I would describe it though...
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