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Old 6 September 2017, 18:37
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wildman43 wildman43 is offline
Never to old to learn
Join Date: May 2012
Location: California
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Inspection of VA Regional Office Wilmington, Delaware

An I.G. inspection, with the V.A. or a Military Command is an Inspection to tell you what you have done wrong I guess some people don learn.

In February 2017, we evaluated the Wilmington VA Regional Office (VARO) to see how well staff processed disability claims, proposed rating reductions, and input claims information in the electronic system of record. Wilmington Veterans Service Center (VSC) staff did not consistently process one of the two types of disability claims we reviewed. We reviewed all 16 veterans’ claims available involving entitlement to Special Monthly Compensation (SMC) and related ancillary benefits completed by VSC staff in calendar year 2016. We found VSC staff inaccurately processed eight claims. Of the eight claims with errors, three affected veterans’ benefits—resulting in improper payments totaling approximately $25,500. Generally, the errors occurred because second signature reviews were ineffective, and staff were unaware of policy involving eligibility for certain ancillary benefits. VSC staff generally processed rating reductions accurately but needed to complete this workload to ensure timely action.

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